Returns Policy

At Australian Deals Direct, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure you have a worry-free shopping experience.

 

Eligibility for Returns:

 

To be eligible for a return, your item must be:

 

• Unused, in the same condition you received it, and in the original packaging.

• Returned within 30 days of the delivery date.

 

Items that are damaged, worn, or not in their original condition may not be eligible for a full refund.

 

Return Process:

 

1. Contact Us: Email our support team at [email] within 30 days of receiving your item. Provide your order number and reason for the return.

2. Return Instructions: Our team will guide you through the process and provide a return shipping label if applicable.

3. Return the Item: Pack the item securely in its original packaging, and ship it to the address provided by our support team.

4. Refund: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be credited to your original method of payment.

 

Return Shipping Costs:

 

• Defective or Incorrect Items: If the return is due to an error on our part (e.g., wrong item sent or defective product), we will cover the return shipping costs.

• Other Returns: For all other returns, the cost of return shipping will be the customer’s responsibility.

 

For further assistance, feel free to reach out to our 24/7 support team.